Returns

CHANGED YOUR MIND?

No problem! You may return or exchange any product within 30 days, as long as the item is in resalable condition and is returned in its original packaging. You will be responsible for the original and return shipping charges. If your original purchase price includes shipping, please contact us to confirm the original shipping cost. A refund, credit or replacement will be issued after we have received the package and confirm the item is in resalable condition.

FAULTY OR INCORRECT ITEM?

The item needs to be returned. We will pay for return shipping costs. The item will then be replaced or a full refund or credit provided, including shipping cost. Please contact us ASAP if you would like to make a claim.

WHAT can be returned?

All our products are returnable.

WHEN do items need to be returned by?

Within 30 days of receipt. Returns will not be accepted if you contact us after 30 days of receiving the item.

WHERE do items need to be returned to?

Shop 2/1-3 Maygarblvd, BROADMEADOWS, 3047

Between hours:
Monday - Friday, 9am - 4:30pm.

PACKAGING MATERIALS?

Items need to be returned in original packaging.

ADDITIONAL NOTES

  • If the product is damaged during installation, we are not responsible and will not issue a refund or credit.
  • When you have received your package, please inspect your product for any manufacturer defects or shipping damage prior to installation. If you notice any damages or defects, please contact us ASAP.

Before sending any returns or exchanges, please contact our customer service representatives via email protectorstore1@gmail.com.

Please include your order number, specific description of damage/problem, photographs, and clear explanation of your reason. If the return is authorized, you will receive an email with return instructions. All emails will be replied within 24 business hours.

IMPORTANT NOTICE:

Protector Store has advertised and sold counterfeit motor vehicle parts and accessories with Toyota trade marks appearing on the parts and accessories. Those parts and accessories were not manufactured by or with the licence of Toyota. They were counterfeit products. Following legal action by Toyota, Protector Store has admitted that this conduct was misleading and contravened the Australian Consumer Law. Protector Store apologises for any inconvenience that this conduct may have caused to any of our customers. If you purchased one of these products from us, you are invited to return the part to us for a full refund